Privacy Policy
At Thousand Smiles Dental Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our dental membership plans and subscription packages.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, date of birth, address, phone number, and email.
- Medical Information: Dental and medical history relevant to your treatment.
- Payment Information: Billing details for membership subscriptions and treatments.
- Appointment Records: Visit history, treatment plans, and clinical notes.
- Communication Data: Emails, messages, and call records.
This information is collected when you register as a patient, subscribe to a membership plan, or interact with our services.
2. How We Use Your Information
We use your information to:
- Provide safe and effective dental care.
- Manage your membership plan and subscription payments.
- Schedule and manage appointments.
- Communicate important updates, reminders, and treatment information.
- Process payments and maintain financial records.
- Improve our services and patient experience.
- Comply with legal and regulatory requirements.
3. Membership Plans & Subscription Data
When you enrol in our membership plans:
- Your payment details are securely processed through authorised payment providers.
- We maintain records of your included benefits (e.g., hygiene visits, examinations).
- We track usage of services to ensure accurate delivery of your plan.
- Subscription status (active, paused, or cancelled) is managed securely.
We do not store full payment card details on our systems.
4. Sharing Your Information
We only share your information when necessary and with trusted parties, including:
- Payment processing providers for subscription billing.
- Dental laboratories or specialists involved in your treatment.
- Regulatory bodies or legal authorities when required.
All third parties are required to handle your data securely and in compliance with data protection laws.
5. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure storage systems and restricted access.
- Encryption of sensitive information.
- Regular system monitoring and updates.
Your personal and medical information is treated with strict confidentiality.
6. Data Retention
We retain your information only for as long as necessary:
- To provide ongoing dental care.
- To comply with legal, medical, and financial record-keeping requirements.
When your data is no longer required, it is securely deleted or anonymised.
7. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate data.
- Request deletion of your data (where legally permissible).
- Withdraw consent for certain communications.
- Request a copy of your data.
To exercise your rights, please contact our team directly.
8. Marketing & Communications
We may send you updates about appointments, services, or membership plans. You can opt out of non-essential communications at any time.
9. Cookies & Website Usage
Our website may use cookies to improve your browsing experience and analyse website performance. You can control cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be communicated clearly on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Thousand Smiles Dental Clinic. We are committed to addressing your concerns promptly and transparently.